Terms and Conditions

Welcome to our Terms and Conditions page. By using our website and services, you agree to comply with the following terms. Please read them carefully.

These terms apply to all quotations, orders and contracts for the supply of goods and services by Cotarie Limited, trading as honours-boards.co.uk. Nothing in these terms affects the statutory rights of a customer who is a consumer.

 

1. Interpretation

1.1 "Company" – Cotarie Limited, a company registered in England and Wales (company number 17395994), whose registered office is Unit 9, Millhouse Barns Business Park, Cowslip Lane, Hewish, BS24 6AH, trading as honours-boards.co.uk.

1.2 "Customer" – the person, firm, organisation or company purchasing goods or services from the Company.

1.3 "Consumer" – a Customer acting wholly or mainly outside the course of a business, trade, craft or profession.

1.4 "Business Customer" – any Customer who is not a Consumer, including schools, academies, trusts, colleges, universities, local authorities, sports clubs, associations, charities and companies.

1.5 "Goods" – all products, honours boards, lettering, signage and materials supplied by the Company.

1.6 "Services" – installation, fitting, artwork, design or other services provided by the Company.

1.7 "Quote" – the written estimate provided to the Customer for the supply of Goods or Services, valid for 60 days from the date issued.

1.8 "Order" – the Customer's acceptance of a Quote and request for the supply of Goods and/or Services.

1.9 "Design Proof" – the visual representation or document provided to the Customer to confirm the design details before production begins.

1.10 "Contract" – the agreement between the Company and the Customer, formed in accordance with clause 2.

1.11 "Working Day" – the Company's normal working day, defined as 8am to 4:30pm, Monday to Friday, excluding public holidays.

 

2. Quotations and Orders

2.1 Quotations are valid for 30 days from the date of issue unless otherwise specified. A Quote is an invitation to treat and does not constitute a binding offer capable of acceptance.

2.2 An Order is deemed placed when the Customer accepts a Quote by one of the following methods:

• Verbally, by telephone (calls are recorded).

• In writing, by email clearly stating acceptance.

• By signing and returning the Quote or an order acknowledgement.

2.3 The Contract is formed only when the Company confirms the Order in writing, or begins work on the Order, whichever happens first.

2.4 Purchases made directly through the website constitute an offer by the Customer to purchase at the price and specification shown. The Contract is formed when the Company sends confirmation that the Order has been accepted. By completing a purchase, the Customer confirms that all details provided are accurate.

2.5 For online purchases, payment must be made in full at the time of ordering.

2.6 Changes or amendments to an Order after confirmation may incur additional charges depending on the stage of production. The Company will notify the Customer of any additional charge before proceeding.

2.7 All Goods are made to order. The Company cannot guarantee that an Order can be amended or cancelled once manufacture has begun.

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3. Design Proofs

3.1 It is the Customer's responsibility to check Design Proofs thoroughly and ensure that all details — including names, dates, titles, spellings and layout — are correct.

3.2 Colours displayed on the Customer's screen may differ from those of the finished product due to variations in screen settings, and printed or painted colours may vary slightly between production batches.

3.3 Where accurate colour reproduction is critical, the Customer must provide a Pantone or CMYK colour reference.

3.4 Raster images supplied to the Company must be at least 50% of the final size at 150dpi. Pixelation may occur in images that do not meet these requirements.

3.5 The Company is not responsible for the suitability or quality of artwork, logos, crests, name lists or other content supplied by the Customer.

3.6 If the Customer wishes to confirm image clarity or finish, they must request a sample. The Company reserves the right to charge for samples and associated delivery costs.

3.7 A Design Proof is deemed approved when the Customer gives approval by one of the following methods:

• Verbally, by telephone (calls are recorded).

• In writing, by email.

• Through a web page, by entering the quote/order number, name, organisation name and confirmation of approval.

3.8 By approving a Design Proof, the Customer:

• Confirms the proof is correct and authorises the Company to manufacture the Order.

• Accepts responsibility for any errors present on the approved proof that appear in the finished Goods.

• Confirms they have read and understood both the Design Proof and these Terms and Conditions.

3.9 The Company will not be responsible for errors, or the costs of correcting them, after proof approval has been given. Where the Customer requires a corrected replacement following an approved proof, this will be charged as a new Order.

 

4. Prices and Payment

4.1 Prices are as stated in the Quote or on the website. Unless stated otherwise, prices exclude VAT and delivery, which will be shown separately.

4.2 Payment options include:

• Pro-forma (full payment in advance).

• 50% deposit with the balance due on completion.

• 30-day terms from the date of invoice (subject to credit approval).

4.3 Credit terms are not given automatically and are subject to a credit check. The Company may withdraw or vary credit terms at any time on notice.

4.4 Where the Customer is a Business Customer, overdue payments will incur interest and fixed compensation in accordance with the Late Payment of Commercial Debts (Interest) Act 1998, currently 8% per annum above the Bank of England base rate. Reasonable legal fees, court costs and other recovery costs will also be claimed.

4.5 Where the Customer is a Consumer, overdue payments will incur interest at 4% per annum above the Bank of England base rate from the due date until payment is received.

4.6 The Company may suspend work or delivery on any Order while any sum is overdue.

 

5. Delivery

5.1 Delivery addresses must be specified on the sales order or invoice. It is the Customer's responsibility to notify the Company of any change of address before despatch.

5.2 Delivery dates and times are estimates only unless explicitly agreed in writing. Time of delivery is not of the essence.

5.3 Damage in transit or shortages must be reported to the Company in writing, with photographs, within 48 hours of receipt. Where the Customer is a Consumer, this clause does not limit the Customer's statutory rights under clause 7.

5.4 Re-delivery fees will apply where a delivery fails because of an incorrect address, an uncommunicated address change, or the absence of anyone able to receive the delivery.

5.5 Risk in the Goods passes to the Customer on delivery, in accordance with clause 9.

 

6. Installation

6.1 Clear and safe access must be provided at the installation site. Delays caused by site issues, restricted access or unavailability of the Customer's representative may result in additional charges.

6.2 RAMS (Risk Assessment and Method Statements) must be requested at least two weeks in advance. Site- or organisation-specific RAMS may incur additional charges. Failure to give this notice may incur charges to complete them on time.

6.3 Cancellation or postponement within 48 hours of the agreed installation date may incur charges, including a minimum cancellation fee equal to one day's installation.

6.4 The Customer is responsible for advising the Company of the wall construction and of any concealed cables, pipes or services at the proposed fixing position. The Company accepts no liability for damage arising from inaccurate or incomplete information supplied by the Customer.

6.5 Unless expressly included in the Quote, the Company is not responsible for making good decoration, plaster or other finishes around the installation area.

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7. Cancellation, Returns and Refunds

7.1 All Goods produced by the Company are bespoke and made to the Customer's specification. As such, they are not eligible for return, cancellation or refund once manufacture has begun, unless explicitly agreed in writing by the Company or unless the Goods are faulty, not as described, or not of satisfactory quality.

7.2 Consumers. The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 provide a 14-day right to cancel goods bought online or at a distance. That right does not apply to goods that are made to the Consumer's specifications or are clearly personalised, which includes honours boards, name plates, lettering and any item carrying names, dates, crests, logos or other bespoke content. Where a Consumer orders a non-personalised stock item from the website, the 14-day cancellation right applies and the item must be returned unused and in its original condition.

7.3 Consumer statutory rights. Nothing in these terms affects a Consumer's rights under the Consumer Rights Act 2015, including the right to reject faulty goods within 30 days of delivery for a full refund, and the right to a repair, replacement, price reduction or refund thereafter. Bespoke and personalised goods are not excluded from these rights.

7.4 Business Customers. Any defect must be reported in writing within 48 hours of receipt where the defect is apparent on inspection, or within 7 days of discovery where it is not. Returns must be agreed in writing before Goods are sent back.

7.5 Where a cancellation is agreed after work has started, the Company may charge for materials purchased, work completed and any non-recoverable costs incurred to the date of cancellation.

7.6 Refunds, where due, will be made using the same payment method used for the original transaction, within 14 days of the Company accepting the return or agreeing the refund.

 

8. Warranty

8.1 The Company warrants that the Goods will be free from defects in materials and workmanship for a period of [WARRANTY PERIOD] from the date of delivery, under normal indoor use and conditions.

8.2 The Customer is responsible for returning the item to the Company for inspection, and for the cost of doing so, unless the Customer is a Consumer exercising rights under clause 7.3.

8.3 The warranty does not cover:

• Fair wear and tear, accidental damage, misuse or neglect.

• Damage caused by incorrect installation where installation was not carried out by the Company.

• Exposure to direct sunlight, damp, excessive heat or outdoor conditions, unless the Goods were specified for such use.

• Natural variation in timber grain, colour and figure, or minor movement of timber in response to humidity, none of which is a defect.

• Fading or discolouration of finishes over time.

8.4 The warranty is void if unauthorised repairs, additions or modifications are made to the product, including the addition of further names or lettering by anyone other than the Company.

 

9. Risk and Ownership

9.1 Risk in the Goods passes to the Customer on delivery, or on collection where the Customer collects.

9.2 Ownership of the Goods remains with the Company until the Company has received payment in full, in cleared funds, for those Goods and any other sums owed by the Customer.

9.3 Until ownership passes, the Customer must store the Goods separately, keep them in satisfactory condition and insured, and must not dispose of or encumber them.

 

10. Intellectual Property

10.1 The Customer warrants that any artwork, logo, crest, badge, photograph or other material supplied to the Company may lawfully be reproduced, and indemnifies the Company against any claim arising from its use.

10.2 Copyright and all other intellectual property rights in artwork, layouts, templates and Design Proofs created by the Company remain the property of the Company unless expressly assigned in writing.

10.3 The Company may photograph completed work and use those images for marketing, on its website and on social media, unless the Customer notifies the Company in writing before delivery that it objects.

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11. Liability

11.1 The Company's liability for defective Goods is limited to repair, replacement, or refund of the purchase price.

11.2 Where the Customer is a Business Customer, the Company's total liability arising under or in connection with the Contract, whether in contract, tort (including negligence), breach of statutory duty or otherwise, is limited to the total price paid under that Contract. The Company will not be liable to a Business Customer for loss of profit, loss of business, loss of contracts, loss of anticipated savings, or any indirect or consequential loss.

11.3 Nothing in these terms excludes or limits the Company's liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot lawfully be excluded or limited.

11.4 Where the Customer is a Consumer, the Company is liable for loss or damage that is a foreseeable result of the Company breaking these terms, but not for loss or damage that is not foreseeable.

 

12. Events Outside Our Control

12.1 The Company is not liable for any delay or failure to perform its obligations caused by events outside its reasonable control, including but not limited to fire, flood, severe weather, industrial action, failure of utilities or transport networks, epidemic, or failure of suppliers.

12.2 Where such an event occurs, the Company will contact the Customer as soon as reasonably possible and the delivery date will be extended by the length of the delay.

 

13. Data Protection

13.1 The Company processes personal data in accordance with the UK GDPR and the Data Protection Act 2018. Details of how personal data is collected, used and stored are set out in the Company's Privacy Policy, available on the website.

13.2 Telephone calls to and from the Company may be recorded for training, quality and order-confirmation purposes.

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14. General

14.1 These terms constitute the entire agreement between the parties and supersede all previous terms, discussions, correspondence and understandings. Any terms put forward by a Business Customer, including those on a purchase order, do not apply.

14.2 If any provision of these terms is found to be unenforceable, the remaining provisions continue in full force.

14.3 A failure or delay by the Company in enforcing any provision is not a waiver of that provision.

14.4 The Company may update these terms from time to time. The terms that apply to an Order are those in force at the date the Contract is formed.

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15. Governing Law

15.1 These terms and any dispute arising from them are governed by the laws of England and Wales, and the parties submit to the exclusive jurisdiction of the courts of England and Wales.

 

16. Contact Us

For any questions, please contact us via out Contact Us page or on 01275 261000